Ticket Terms and Conditions

Prior to purchasing tickets or attending an event at Hope College, please review the following terms and conditions (the “Terms”). By opting to purchase, allocate, or possess tickets, the ticket purchaser/attendee automatically agrees to the Terms. Questions or concerns with the Terms should be directed to the Hope College Ticket Office at 616-395-7890 prior to purchasing tickets or attending an event.

For the purposes of clarity, the Terms apply to any and all tickets purchased or utilized for events at Hope College regardless of the nature, organizational structure, or marketing of the event. Hope College will occasionally be contracted by third parties to host events; the Terms apply to all such events.

Return Policy/Event Cancellation

• All Hope College ticket sales are FINAL TRANSACTIONS. Refunds are considered only if the event is canceled. When available, exchanges may be made for a different performance of the same show with at least 24-hour notice. Exchanges are not available for athletic events.
• If an event is canceled due to any factors beyond the control of Hope College or a third-party event host, the ticket purchaser/attendee will either (1) be offered a partial or full refund; or (2) the tickets will be available for use at a rescheduled event; or (3) a comparable ‘make good’ option will be provided. Factors beyond the control of Hope College are inclusive of, but not limited to, natural disasters, federal/state/local restrictions, labor disputes and production delays. The decision of Hope College with regard to the available options will be final.
• If an event is fully canceled, the refund, if available, will include ONLY the face value/printed value of the ticket(s). A ticket purchaser/attendee cannot, under any circumstances, claim refunds on shipping fees, processing fees, handling fees, travel costs, inconvenience, and similar charges.
• If a ticket purchaser/attendee is unable to attend an event due to delays, weather-related problems, emergencies, or any other reason, refunds or future credits will not be issued.

Event Behavior

• Each Attendee is required to produce a ticket as they enter the event/venue.
• Smoking and vaping are prohibited on all Hope College property, including outdoors.
• The use or possession of federally regulated substances are prohibited on all Hope College property, including outdoors.
• The use or possession of alcoholic beverages is prohibited on all Hope College property with the sole exception of those items purchased from or provided by Hope College as part of the event. Alcoholic beverages purchased at or provided by a Hope College event may only be possessed or consumed within the defined area for that event. Any attempt to fraudulently represent one’s ability to legally purchase/consume alcoholic beverages at a Hope College event will result in immediate removal from the event and will disqualify the individual from attending future events at Hope College. Hope College may, at its sole discretion, contact law enforcement upon such fraudulent representation.
• Outside food and beverages may not be brought into any Hope College event.
• A ticket purchaser/attendee may be refused entry to an event (or required to leave the event) if they are abusive, disorderly, or exhibit threatening, intoxicated, or other antisocial behavior. Protests and other demonstrations are not permitted at Hope College and will result in immediate dismissal.
• Unauthorized photography or audio/video recordings are prohibited.

Ticket Use

• Purchase or possession of a ticket represents a revocable license to attend to the ticketed event. This license can be revoked by Hope College at any time at its sole discretion, without any prior notifications or compensation options. If the license is revoked, the ticket purchaser/attendee will not be granted entry to the venue. In the event the purchaser/attendee has already entered the venue, they will be required to leave.
• The ticket purchaser/attendee assumes full responsibility for the tickets once they have been physically received or electronically transmitted. Hope College assumes no liability - financial, legal, or otherwise - in the event  the delivered tickets are stolen, lost, damaged, destroyed, or rendered unusable in any other way.
• hope.edu/tickets is the sole authorized source for purchasing Hope College tickets. If tickets are obtained from any other source, the ticket purchaser/attendee assumes all risk for the possibility of those tickets being fraudulent as a result of counterfeiting, theft or any other reason. Hope College is the sole determiner of each ticket's validity and reserves the right to refuse entry upon presentation of a fraudulent ticket.
• Hope College tickets may not be copied, reproduced or misrepresented in any form – printed, electronic or otherwise.
• Hope College tickets cannot be used for any promotional or advertising purposes (including give-aways, raffles, sweepstakes and competitions) without prior written approval from Hope College for that specific event. Authorization for an event applies solely to that singular event and does not grant approval for any future event. Violation of this provision will result in the cancellation of all tickets for current and future events and, at Hope College’s sole discretion, may disqualify the purchaser from purchasing tickets to future events at Hope College.
• Hope College tickets cannot be redeemed against cash, credits, tax-deductible donations, or any other benefits.

Miscellaneous Terms and Conditions

• Hope College bears no responsibility for personal/financial damages to attendees at an event or for any items that are lost/stolen/misplaced while at Hope College.
• Violation of the Terms will be cause for removal from the event and, at the sole discretion of Hope College, may prohibit the purchaser/attendee from attending future events at Hope College. In addition, Hope College may prohibit an individual who violates the Terms from being present on its property at any time (event-related or otherwise) through the use of a trespass notice or other legal means.
• Hope College reserves the right to change the Terms at any time and without any prior notice. Such changes will be applicable immediately for all ticket purchasers/attendees, including for tickets purchased prior to such changes being enacted. The current version of the Terms is available at hope.edu/tickets.
• Hope College students and employees who purchase tickets and/or attend events are also subject to all the terms and conditions of their respective student/employee handbooks.
• Hope College reserves the right to investigate any potential violations of these Terms. Hope College is the final arbiter in cases of dispute In the event of conflicts between Hope College and a ticket purchaser/attendee, the decision of Hope College will be final.

Privacy

• Hope College may collect certain information about a ticket purchaser/attendees (e.g. name, email address, physical address).
  • For Hope College events that do not involve a third-party organizer, this information will be available only to Hope College employees, its agents and designates for the purpose of fulfilling obligations related to the purchase/event as well as for communicating about other potential opportunities to engage with Hope College; Hope College will not sell, rent or otherwise disclose this information to any other parties for any other reason.
  • When Hope College is contracted by a third-party to facilitate an event, that third-party may have access to all information collected by Hope College from a ticket purchaser/attendee and the third-party may use such information in any manner allowed by its own privacy practices. If a ticket purchaser/attendee has questions or concerns with how such information might be utilized by a third-party, the ticket purchaser/attendee should contact the third-party prior to purchasing a ticket or attending the event.